How Important Is Outsourced IT Support For A Business?

IT support is an essential function for most businesses nowadays, especially those that conduct any of their operations online. Having efficient technology working within and alongside your business can improve your cash flow by a considerable degree. However, hiring an in-house IT team and establishing your own IT infrastructure requires a massive investment of cash, both upfront and over the long term. Outsourced IT support is one of the best ways to gain the support you need for your IT systems while keeping costs affordable. In this blog, we’ll discuss the various advantages of hiring in outsourced IT for your business.

1. Lowers operational expenses

Recruiting and paying for your own IT department can get very expensive very quickly. The average salary for tech support and IT support specialists within the UK is around £37,500 per year. System analysts, another essential position in the IT department, are paid an average salary of around £36,722 per year. Network administrators and data administrators are paid roughly similar salaries.

Hiring employees to establish your own IT department can quickly turn into a money drain, especially when you include expenses like staff benefits, training and purchasing specialised equipment. Having outsourced IT support, on the other hand, allows you instant access to skilled IT specialists whenever you need it, without the worry of paying for those times when you don’t.

With IT support outsourcing, you can gain access to a wide variety of services and expertise without having to invest a fortune in permanent staff to do the job. This is a particular advantage for smaller businesses that don’t have enough resources to maintain a separate department, especially one as expensive as IT.

2. Save the cost of creating your own IT infrastructure

Alongside paying employee costs, establishing a dedicated in-house IT team is expensive in other respects. You need the resources for the installation of an IT infrastructure, which includes, but is not limited to, server PCs, networks, security systems, storage space, and so on.

By working with outsourced IT support companies, you will only pay for the resources that you actually use. What’s more, you won’t have to continuously maintain, update and upgrade your IT systems, saving you a lot of money in the long run.

3. Access a continuous service

The technology that supports IT services continues to evolve and improve. Each year, good IT companies upgrade their hardware and software to ensure ongoing efficiency.

Managing and maintaining both hardware and software in-house can be a challenging task. Some maintenance routines also require a shutdown of the entire IT network, or your systems may be subject to unexpected faults which take time to fix. All this can cost your business anything from a few hours to a few days of work.

IT downtimes can be as minor as not having access to printers for a few hours to not being able to access e-mails for long periods of time. It’s crucial to ensure that downtimes happen as rarely and last as short a period as possible.

Outsourcing your IT needs to an IT company offers the advantage of having access to a continuous flow of services without interruptions. The IT company you engage with will maintain and upgrade your IT infrastructure, software and so on behind the scenes, so your company have uninterrupted access to the IT services it needs without any costly downtime.

4. Allows you to focus on your main business aims

You may already feel you don’t have enough time to handle the day-to-day aspects of running your business. Managing an in-house IT department will add to your responsibilities, especially when things go wrong. If you can’t afford to divide your attention all ways, hiring an IT support outsourcing company is your best bet. By working with an outsourcing company, you can focus solely on ensuring you and your employees are concentrating primarily on your main business operations.

5. Decreases risk

Every business faces risks along the way, whether that’s from competitors, government regulation, technologies, and/ or economic conditions. IT outsourcing companies are always aware of these risks and ahead of the curve when it comes to mitigating them. With years of experience working with businesses in different industries, they will have specific industry-related knowledge regarding the relevant security and compliance issues. With their knowledge and skills, you can avoid such risks.
when is the best time to look for outsourced it support
Are you looking for an IT support outsourcing company for your business in the UK? We have you covered here at UK IT Service. Some of the IT outsourcing services examples we offer include e-mail management, hosting services, cybersecurity, and IT consulting.

By working with us, you will receive affordable IT services that are tailored directly to your business’s requirements, whether you have an existing in-house IT department or are starting from scratch. We provide free consultations with our IT experts, allowing you to get services bespoke to the needs of your business.

For further information on our services, feel free to contact us via e-mail at You can also get in touch with us by calling 020 3034 1059. Our help desk for IT support is available 24/7, with no limits on calling time whatsoever.


What are the benefits of outsourcing IT services?

Here are advantages you can expect from outsourcing your IT services:

  • 24/7 monitoring and support.
  • Cost-efficiency and increased savings on IT functions.
  • Expert IT professionals to handle your technical needs.
  • Better scalability and flexibility for fast-growing businesses.
  • Minimisation of in-house hiring.
  • Maximisation of the productivity of your in-house employees.
  • Improved cybersecurity and IT operations.
  • A boost your business’s overall performance.

Why do companies outsource IT services?

Most companies choose outsourced IT support because it is the most cost-effective option. Building your own in-house IT support team requires recruitment costs in terms of time and money; and the purchase and set-up of all the necessary software and equipment – all of which can be very expensive.

Can you outsource IT functions?

Yes, you can. Businesses are increasingly opting to hire an external IT professional as doing so is a more affordable way of increasing efficiency and productivity in the workplace. Now that many IT companies offer complete support services, businesses can seamlessly outsource any area of their IT systems and benefit from first-class results.

How do you outsource tech support?

  • Assess your business’s IT needs: See what IT services you need and how much you’re willing to spend on a tech team.
  • Look for suitable IT companies: Check what services they offer and how much they charge.
  • Verify their credibility: Always check their accreditations and read reviews from past clients.
  • Communicate: Establish good communications, strategise, and be open to feedback.

How much does outsourcing IT cost?

Costs may vary from one service provider to another, but IT companies usually charge anywhere between £79 and £118 each month per user. Other factors can impact the cost, such as the size of the business and the number of integrated line-of-business and customer-facing applications required for managed IT services.
who offers the best outsourced it support in the uk

How is outsourcing effective?

Aside from the cost savings, hiring an IT outsourcing services company can help business owners delegate IT tasks to a more experienced team, giving management more time to focus on the core aspects of the business. Letting experts handle these tasks can help increase productivity and boost the overall performance of the company.

Reasons For Outsourcing IT Service

Here is why hiring an experienced third-party IT specialist may well be the wisest thing you could do for your company:

  • Helps reduce company costs, especially for SMEs.
  • Allows business owners to focus on more important matters.
  • Provides services tailored to your needs.
  • Reduces issues surrounding human resources.
  • Improves the cybersecurity of the company.
  • More efficient resources and transfer of knowledge during staff training.
  • Better disaster management and recovery, applicable to both IT- and non-IT-related issues.
  • Access to consistently up-to-date IT services.

Types Of IT Support Services

Trustworthy IT support companies like UK IT Service - IT Support London offer various services that can cover all your IT needs. These services may include:

  • Installation and configuration of the necessary hardware.
  • E-mail migration.
  • Network and account set-ups.
  • Complete business data back-ups.
  • Staff briefing and training.
  • 24/7 off-site monitoring and customer support.
  • Unlimited on-site support.
  • IT asset management and inventory.
  • Cybersecurity management.
  • IT consultancy.

Furthermore, working with an outsourced IT expert can help you resolve or avoid the following system issues altogether:

  • Lost data.
  • Cybersecurity threats.
  • Network and service downtime.
  • Data storage and processing problems.

Benefits Of Outsourced IT Support

  1. Better cost control: An outsourced IT team incurs lower expenses compared to in-house teams as the latter requires staff benefits, training, purchases, upgrades, and maintenance.
  2. More time for what your business does best: With a third-party company handling all of your IT-related tasks for you, you will have more time to focus on improving your business and getting ahead of your competitors.
  3. Maximised protection and cybersecurity: Outsourced IT specialists will work hard to protect your network from cyber-attacks and downtime.
  4. Expert IT resources: An outsourced IT team is likely to consist of experienced professionals.
  5. Improved disaster reduction and management: An expert IT team can resolve serious tech issues quickly and put measures in place to ensure that they don’t happen again.
  6. More time and resources for other important things: With your time and resources freed up, you can devote more to other crucial aspects of your business, such as marketing.

Signs That You Might Need To Outsource IT Services

Here are some common signs that your company needs to outsource IT services:

  • Your IT issues are out of hand, and your in-house team can no longer handle them efficiently.
  • Your business is growing at a fast rate, and you need more proficient IT professionals to help you manage your systems.
  • When you want to launch new services without affecting current projects and the employees who handle them.
  • When accomplishing existing IT tasks becomes too complicated, and arising issues are outside your area of expertise.

If you want to outsource expert IT professionals to help your team and improve your company’s performance, contact UK IT Service today. Our experts provide top-quality IT services that are tailored to your business needs and are available to you 24/7.


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